Latest DigiCert Survey Finds Manual Processes Expose Organisations to Outages, Compliance Failures, Six-Figure Losses
Research highlights certificate mismanagement is draining enterprise resources and eroding digital trust.
DigiCert, a global leader in digital trust, has released new findings from its Trust Pulse Survey highlighting the business impact of mismanaged digital certificates. Nearly half of all enterprises surveyed experienced downtime due to certificate-related incidents in the past year—resulting in significant financial losses, service disruptions, and reputational harm.
As organisations scale their digital operations, the volume and complexity of certificates have outpaced manual management methods, leaving enterprises vulnerable to outages, compliance failures, and escalating security risks. According to DigiCert, regulatory frameworks such as HIPAA, EU DORA, PCI DSS, and forthcoming CA/B Forum changes are placing increased emphasis on certificate management. By 2029, major browsers will enforce 47-day certificate lifespans, while the push toward quantum-safe algorithms will break legacy PKI configurations and overwhelm manual processes—making modernisation not optional, but essential.
“PKI certificates are the invisible backbone of the world’s digital civilisation—and when they are mismanaged, the organisations feel it,” said Ashley Stevenson, Vice President of Product and Solutions Marketing at DigiCert. “The survey findings make one thing clear: manual approaches can’t keep up with the scale, speed, and scrutiny organisations are under today. Enterprises need automation and visibility to reduce risk, maintain compliance, and preserve customer trust. Certificate management is no longer a tactical task—it’s a strategic necessity worthy of the same maturity and governance as other foundational disciplines like identity management.”
The Hidden Cost of Expired Certificates: Downtime and Dollars Lost
Despite the central role digital certificates play in securing infrastructure, communication, and identity, many organisations, according to the DigiCert study, still manage them manually or with fragmented tools. The result is that nearly half of respondents (45%) reported experiencing service downtime due to certificate-related incidents in the last year. A further 37.5% attributed outages specifically to expired certificates—one of the most preventable causes of disruption in enterprise environments.
And the financial toll is not insignificant: 31% of organisations reported losses between USD $50,000 and USD $250,000, while 18.5% lost more than USD $250,000 due to certificate-related issues. The operational impact is equally troubling: more than half of respondents endured 5 to 24 hours of downtime, and 15.4% experienced 25 hours or more.
DigiCert Finds Growing Complexity, Shrinking Visibility
Certificate volumes are rising across industries, with 80% of respondents expecting growth in the next 12 months. Yet organisations remain underprepared. While nearly 60% of respondents manage between 1,000 and 10,000 certificates, more than half (56.6%) expressed concern about their ability to track certificate expiration dates. Without automation, human error and system misconfiguration become inevitable.
From IT Headache to Executive Mandate
What was once considered a backend IT task is now an executive concern. CISOs and other senior security leaders ranked customer trust (62.2%), regulatory compliance (61.7%), and certificate expiration (56.6%) as their top worries related to certificate management—underscoring the growing importance of certificate management in maintaining operational resilience.
Looking Ahead: DigiCert Highlights Automation and Agility as Top Priorities
The survey highlights a clear direction forward: 51% of respondents named automated certificate lifecycle management a top strategic priority for 2025, followed closely by IoT standardisation (49.5%). The organisations that succeed will be those that treat digital trust as an enterprise-wide imperative—not a background task.
