TeamViewer Introduces Agentless Access to Secure, Simplify Remote Operations in Industrial Environments
Strengthening Cybersecurity and Compliance Across Connected Production Environments
TeamViewer, a global leader in digital workplace solutions, has announced at the Gartner IT Symposium in Barcelona the launch of Agentless Access. The new feature in TeamViewer’s enterprise platform, Tensor, allows manufacturers and machine builders (OEMs) to remotely work on machines and other operational technology (OT) systems without installing software on each device. The solution strengthens cybersecurity and compliance across connected production environments while reducing complexity for both IT and OT teams.
TeamViewer Tensor is now fully optimised for operational technology and industrial remote operations. Clients such as Schwäbische Werkzeugmaschinen GmbH already use it for remote PLC programming, allowing them to control and automate machines on the shop floor. The newly launched Agentless Access extends this capability, providing centralised management and simplified configuration for OT endpoints, including human-machine interfaces (HMIs), legacy systems, and closed devices, without installing software on each device.
Combined with Tensor’s Hybrid Conditional Access, this gives manufacturers a complete solution for secure, flexible, and controlled connectivity across highly segmented networks, while streamlining maintenance and troubleshooting workflows.
Across Southeast Asia, manufacturing remains a key driver of economic growth, supported by strong trade agreements and ongoing infrastructure investment, according to ASEAN Briefing’s 2024 Manufacturing Tracker. To stay competitive, governments are accelerating digital transformation through national initiatives such as Singapore’s Smart Industry Readiness Index, Thailand 4.0, and Malaysia’s Industry 4WRD policy.
As factories modernise and become more connected, industrial systems are increasingly exposed to cyberattacks. Organisations need secure, flexible connectivity solutions that protect critical systems while maximising uptime, ensuring compliance, and maintaining operational control.
Addressing Major Challenges with Agentless Access
Agentless Access addresses these challenges by allowing manufacturers to work directly on PLCs (programmable logic controllers) and HMIs for maintenance or troubleshooting without making software changes to the devices, eliminating a major operational barrier that can introduce risk or downtime. TeamViewer Tensor for operational technology enforces zero-trust remote access across segmented networks and protects them with granular access controls, protocol isolation, and full audit logging. This way, IT teams maintain governance and visibility, while OT teams retain operational control and safety.
For key sectors such as electronics, automotive, and food processing, which form the backbone of Southeast Asia’s manufacturing exports, Agentless Access enables secure, software-free connectivity, simplifying maintenance and reducing costly downtime across distributed facilities.
“IT and OT have different goals, but they share the same challenge: keeping operations secure and running,” said Caroline Hempfing, Director of Product Management at TeamViewer. “Agentless Access bridges that gap. It gives manufacturers a reliable way to connect to critical systems remotely without compromising compliance or security—a must in today’s connected production landscape.”
As IT and OT environments increasingly intersect, Agentless Access enables secure collaboration across both domains through one platform. TeamViewer will present the new feature and other innovations for secure remote operations at Smart Remote Service in Berlin and Microsoft Ignite in San Francisco, showing how manufacturers can strengthen cybersecurity and operational efficiency.
