HID Empowers Baiduri Bank to Be Better in 2 Vital Banking Aspects – Security & Customer Experience

HID^®, a worldwide leader in trusted identity solutions, announced that Baiduri Bank, a member of Baiduri Bank Group and the largest conventional bank in Brunei Darussalam, has implemented HID Approve^Ô powered by the HID Authentication Platform across its consumer and corporate banking platforms, offering a single trusted authentication source for customer identity.

“HID is thrilled to partner with Baiduri Bank to enhance its authentication and security infrastructure,” said Lena Abdelahad, VP Authentication Business Unit, HID. “We are committed to providing solutions that help protect banking customers’ identities all while reducing complexity as part of our dedication to delivering innovative solutions that meet the evolving needs of the industry.”

“Banking is about people and meeting their needs, and at Baiduri Bank, we believe in striking a balance between the use of technology and customer experience,” said Simon Hansman, Chief Information Officer, Baiduri Bank. “Baiduri Bank is proud to be the first bank in Brunei to leverage cloud technology to enhance our customers’ experience.”

Baiduri Bank realised an opportunity to undertake a digital transformation to help ensure the delivery of a smooth customer experience, which entailed updating its digital banking software to build upon a cloud-based authentication infrastructure.

Baiduri Bank Integrating HID Approve to their Authentication Platform and Other Corporate Banking Platforms

Baiduri Bank integrated HID Approve powered by the Authentication Platform across its consumer and corporate banking platforms. Offering a single trusted authentication source for customer identity, HID Approve helps to reduce complexity with standards-based, scalable solutions covering the entire authentication journey.

HID Approve provides mobile authentication and transaction signing with robust security protocols, hardened through standards-based cryptography. Featuring customisable security policies to protect communication channels, HID Approve is backed by rigorous third-party security testing and independent audits. HID Approve helps to deliver a more seamless user experience, simplified compliance, flexible deployment and lower cost of ownership compared to traditional solutions.

“Given its experience with such projects and because HID Approve was already integrated with our core banking platform of interest, we felt HID was the best vendor for us,” said Henry Voon, Head of IT Systems, Baiduri Bank. “HID’s global brand recognition gave us confidence. The level of support HID provided, especially for implementing cloud-based projects, was key for our smooth launch.”

Baiduri Bank’s corporate and consumer channels are now secured with the rigorously tested and highly scalable HID Authentication Platform. The multi-channel, multi-tenant authentication offering is a perfect fit for Baiduri’s needs thanks to HID’s ability to integrate one solution across its whole business.

Currently, all Baiduri Bank’s customers are authenticated via HID Approve powered by the HID Authentication Platform. Read about the case study here.